Terms & Conditions

These terms were last updated on 4 September 2026. They apply to bookings made with Al Malik Tours and to the use of this website.

Who we are

Al Malik Tours, B 112, Platinum Plaza, Unn, Surat, Gujarat 394210. Phone and WhatsApp: +91 96243 11786. Open Monday to Saturday, Mon–Sat, 10:00 AM – 8:00 PM.

Al Malik is an IATA Accredited Agent.

Prices and quotes

Every price on this website is a starting price, marked with an asterisk. It is not a fixed rate. What you actually pay depends on your travel dates, the airline, the hotel and how many people are travelling. Ramadan and the last ten nights cost more than the rest of the year.

A quote we give you is for the dates and the package we discussed. Until the booking is confirmed and paid for, the airline and the hotel can change their rates, and taxes or government fees can change too. If that happens we will tell you before we take the booking any further.

Making a booking

A booking is confirmed only when we tell you it is confirmed and the agreed payment has been received. A verbal enquiry, a WhatsApp message or a partial payment does not by itself hold a seat.

You are responsible for giving us correct information — names exactly as they appear on the passport, dates of birth, and valid documents. An airline or a visa authority will reject a booking over a spelling mistake, and any cost of correcting one falls to you.

Payments

Payment terms, instalments and the schedule for each booking are agreed with you at the office and given to you in writing at the time of booking. There is no online payment on this website.

Cancellations and refunds

If you cancel, what you get back depends on what the airline, the hotel and the visa authorities allow us to recover at that point. Airline tickets and hotel bookings often carry their own charges, and some are not refundable at all once issued. Amounts already spent on a visa are generally not recoverable.

We will tell you the cancellation terms that apply to your booking, in writing, at the time you book — before you pay. Please read them then, and ask us about anything that is not clear.

To be filled in by the owner — if you use fixed cancellation slabs (for example a percentage at 60, 30 and 15 days before travel), write them here. Nothing has been assumed on your behalf.

Passport, visa and government decisions

Passports are issued by the Passport Seva Kendra. Visas are granted by the authorities of the country you are travelling to. Hajj runs under the quota and the rules set by the Government of India and the Saudi authorities.

We prepare your file, submit it correctly and follow it up. We cannot promise an outcome or a date, and nobody who tells you otherwise is being straight with you. If an application is delayed or refused, we will tell you what we have been told, and what it means for the rest of your booking.

Changes we may have to make

Airlines change schedules. Hotels overbook. Authorities change rules, sometimes at short notice. If something in your package has to change, we will tell you as soon as we know and offer you the nearest equivalent we can arrange.

What we are not responsible for

• Flight delays, cancellations or lost baggage — these are the airline’s responsibility under its own conditions of carriage.
• Decisions taken by the Indian or Saudi authorities, including visa refusals and quota changes.
• Loss or theft of your belongings during the journey.
• Illness or injury. Please tell us about any medical condition before you book, and consider travel insurance.
• Delays caused by weather, strikes, or events outside anyone’s control.

Where we are responsible, our liability is limited to the amount you paid us for the part of the booking that went wrong.

Your conduct while travelling

You are expected to follow the laws of Saudi Arabia and the instructions of the group guide. If a traveller is refused entry or removed from a group for their own conduct, the cost of that falls to them.

If something goes wrong

Tell us while you are still travelling, if you can — most problems can be fixed on the spot and cannot be fixed afterwards. Call or WhatsApp +91 96243 11786. If you are still not satisfied when you return, come to the office and we will go through it with you.

Using this website

The text, photographs and design on this site belong to Al Malik Tours. Please do not copy them for another business. Package details and prices are kept as accurate as we can, but they change month to month — always confirm with us before you rely on anything you read here.

Governing law

These terms are governed by the laws of India, and any dispute falls to the courts at Surat, Gujarat.

Changes to these terms

We may update these terms. The terms that apply to your booking are the ones in force on the day you booked.